Comments for Customer Services http://customerservices.wordpress.com Just another WordPress.com weblog Thu, 15 May 2008 07:17:27 +0000 http://wordpress.com/ hourly 1 Comment on Email Response: How its good this method for customer support by Adolf m http://customerservices.wordpress.com/2008/03/18/email-response-how-its-good-this-method-for-customer-support/#comment-41 Adolf m Thu, 15 May 2008 07:17:27 +0000 http://customerservices.wordpress.com/?p=21#comment-41 Customer support is how companies try to make customers happy. Customer support is helping customers solve problems, and it's helping them solve problems with your products. It's telling them things that let them feel like they're important. It's making sure the customer is happy with you as a company. Customer support is how companies try to make customers happy. Customer support is helping customers solve problems, and it’s helping them solve problems with your products. It’s telling them things that let them feel like they’re important. It’s making sure the customer is happy with you as a company.

]]> Comment on Future of Customer Service – Video Communication by M rogers http://customerservices.wordpress.com/2008/02/15/future-of-customer-service-%e2%80%93-video-communication/#comment-40 M rogers Wed, 14 May 2008 09:27:39 +0000 http://customerservices.wordpress.com/?p=10#comment-40 People in the call center industry have been exploring the idea of integrating Internet Protocol video in the contact center for years, and now many of the software and equipment makers, including CosmoCom, Verint, Genesys, Radvision and others are finally ready to make this prophecy a reality. People in the call center industry have been exploring the idea of integrating Internet Protocol video in the contact center for years, and now many of the software and equipment makers, including CosmoCom, Verint, Genesys, Radvision and others are finally ready to make this prophecy a reality.

]]> Comment on Seven Steps to Remarkable Customer Service by Gelsey http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-39 Gelsey Wed, 07 May 2008 03:48:10 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-39 Hi i am Gelsey and from my point of view we can't always give the customer everything they want. Sometimes they want what we can't do. Other times, it's something we choose not to do. Every business has a niche to fill. That means doing what the business is best at doing for the customers it can serve best. This step is about "picking your battles". It's about choosing the customers who best fit what you can do well by knowing what you do best. Hi i am Gelsey and from my point of view we can’t always give the customer everything they want. Sometimes they want what we can’t do. Other times, it’s something we choose not to do.

Every business has a niche to fill. That means doing what the business is best at doing for the customers it can serve best. This step is about “picking your battles”. It’s about choosing the customers who best fit what you can do well by knowing what you do best.

]]> Comment on Future of Customer Service – Video Communication by Rick Jhonson http://customerservices.wordpress.com/2008/02/15/future-of-customer-service-%e2%80%93-video-communication/#comment-38 Rick Jhonson Wed, 30 Apr 2008 09:16:33 +0000 http://customerservices.wordpress.com/?p=10#comment-38 In the short time I've been covering the call center industry I've heard a lot about the "fast approaching day" when agents will be able to interact with customers via two-way video. As a former outbound call center agent, I think this is a really cool idea - and I see a wide variety of ways that video communications could be used to enhance our daily routines in the not-too-distant future. Within the next few years, experts say, two-way video communications will be the new cutting edge way of doing business. Isn't it time people reinvented the passive voice so people can compress more information into fewer words? In the short time I’ve been covering the call center industry I’ve heard a lot about the “fast approaching day” when agents will be able to interact with customers via two-way video. As a former outbound call center agent, I think this is a really cool idea – and I see a wide variety of ways that video communications could be used to enhance our daily routines in the not-too-distant future. Within the next few years, experts say, two-way video communications will be the new cutting edge way of doing business.

Isn’t it time people reinvented the passive voice so people can compress more information into fewer words?

]]> Comment on Seven Steps to Remarkable Customer Service by Aelissa m http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-37 Aelissa m Wed, 30 Apr 2008 03:56:52 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-37 article is superb :-) ...Hi I am Aelissa and for my point of view If you have a genuine conversation with your customer, you will discover what they want. They don't always know what they want. Or they might have trouble expressing it. Often people know what they want but they're unsure how to get it. That's where you come in. By asking pertinent questions and paying attention to the answers, you can discover a lot about your customer. You can help guide them to getting what they want. That's the role you fill and that's how you keep customers coming back. article is superb :-) …Hi I am Aelissa and for my point of view If you have a genuine conversation with your customer, you will discover what they want. They don’t always know what they want. Or they might have trouble expressing it. Often people know what they want but they’re unsure how to get it. That’s where you come in.

By asking pertinent questions and paying attention to the answers, you can discover a lot about your customer. You can help guide them to getting what
they want. That’s the role you fill and that’s how you keep customers coming back.

]]> Comment on Customer Service to Contribute Company’s Growth by Raelina Thompson http://customerservices.wordpress.com/2008/02/15/customer-service-to-contribute-companys-growth/#comment-36 Raelina Thompson Wed, 23 Apr 2008 07:07:14 +0000 http://customerservices.wordpress.com/2008/02/15/customer-service-to-contribute-companys-growth/#comment-36 The customer is king - is a monolithic view of the business environment. Businesses need to operate profitable in order to continue servicing clients. Competitive differentiation requires that every employee provide customers and internal partners with superior service. Interactions with customers provide opportunities to not only ensure satisfaction, but also to differentiate the offering and increase customer loyalty. Technological advances have provided businesses with the opportunity to rapidly expand into new or existing markets. At the same time, technology has made it possible for new players to rapidly enter and compete in these markets. The customer is king – is a monolithic view of the business environment. Businesses need to operate profitable in order to continue servicing clients.

Competitive differentiation requires that every employee provide customers and internal partners with superior service. Interactions with customers provide opportunities to not only ensure satisfaction, but also to differentiate the offering and increase customer loyalty.

Technological advances have provided businesses with the opportunity to rapidly expand into new or existing markets. At the same time, technology has made it possible for new players to rapidly enter and compete in these markets.

]]> Comment on Seven Steps to Remarkable Customer Service by mildred k http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-35 mildred k Fri, 18 Apr 2008 04:43:10 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-35 Hi, I am mildred ..We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow. As you plan your execution phase, make sure you plan a follow-up contact. Follow-up by phone, email, letter, visit, whatever works. The more direct and personal the better but make it work for your customer and your company. This thrills customers because very few companies do it consistently. Hi,
I am mildred ..We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow.

As you plan your execution phase, make sure you plan a follow-up contact. Follow-up by phone, email, letter, visit, whatever works. The more direct and personal the better but make it work for your customer and your company. This thrills customers because very few companies do it consistently.

]]> Comment on Every Call Is Important by kristanagopher http://customerservices.wordpress.com/2008/02/15/every-call-is-important/#comment-34 kristanagopher Tue, 08 Apr 2008 09:55:08 +0000 http://customerservices.wordpress.com/?p=11#comment-34 I had spent only three month in call center company, and its really tough to know what is cooking in customer mind and what he is going to ask. So we should always be ready. Time by time our Process mangers take the Process awareness meeting and where we discuss our concern to them and we are doing regular practice to serve in a better way. I had spent only three month in call center company, and its really tough to know what is cooking in customer mind and what he is going to ask. So we should always be ready.

Time by time our Process mangers take the Process awareness meeting and where we discuss our concern to them and we are doing regular practice to serve in a better way.

]]> Comment on Strategic Approach To Improving Customer Service by Ashley Brown http://customerservices.wordpress.com/2008/02/15/strategic-approach-to-improving-customer-service/#comment-32 Ashley Brown Fri, 04 Apr 2008 06:28:47 +0000 http://customerservices.wordpress.com/2008/02/15/strategic-approach-to-improving-customer-service/#comment-32 Each and everyone of us are customers to different companies. So the most important thing to consider is what type of service do we personally appreciate from the companies for which we ourselves are customers! The customer is a king. It really doesn't matter whether he or she is a millionaire, a celebrity or just one among us. Each and everyone of us are customers to different companies. So the most important thing to consider is what type of service do we personally appreciate from the companies for which we ourselves are customers! The customer is a king. It really doesn’t matter whether he or she is a millionaire, a celebrity or just one among us.

]]> Comment on Strategic Approach To Improving Customer Service by kelvinkristan http://customerservices.wordpress.com/2008/02/15/strategic-approach-to-improving-customer-service/#comment-31 kelvinkristan Wed, 02 Apr 2008 09:39:13 +0000 http://customerservices.wordpress.com/2008/02/15/strategic-approach-to-improving-customer-service/#comment-31 Can a call center trained agents to feel empathy for customers? That's a question many businesses are tackling as they try to improve their customer experience. The trainees said, 'People are nasty when they call,'.The importance of understanding customer emotions in the call center that I thinks that businesses need a new approach to building loyalty during the customer experience. Can a call center trained agents to feel empathy for customers?

That’s a question many businesses are tackling as they try to improve their customer experience. The trainees said, ‘People are nasty when they call,’.The importance of understanding customer emotions in the call center that I thinks that businesses need a new approach to building loyalty during the customer experience.

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