Comments on: Seven Steps to Remarkable Customer Service http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/ Just another WordPress.com weblog Thu, 15 May 2008 07:17:27 +0000 http://wordpress.com/ hourly 1 By: Gelsey http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-39 Gelsey Wed, 07 May 2008 03:48:10 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-39 Hi i am Gelsey and from my point of view we can't always give the customer everything they want. Sometimes they want what we can't do. Other times, it's something we choose not to do. Every business has a niche to fill. That means doing what the business is best at doing for the customers it can serve best. This step is about "picking your battles". It's about choosing the customers who best fit what you can do well by knowing what you do best. Hi i am Gelsey and from my point of view we can’t always give the customer everything they want. Sometimes they want what we can’t do. Other times, it’s something we choose not to do.

Every business has a niche to fill. That means doing what the business is best at doing for the customers it can serve best. This step is about “picking your battles”. It’s about choosing the customers who best fit what you can do well by knowing what you do best.

]]> By: Aelissa m http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-37 Aelissa m Wed, 30 Apr 2008 03:56:52 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-37 article is superb :-) ...Hi I am Aelissa and for my point of view If you have a genuine conversation with your customer, you will discover what they want. They don't always know what they want. Or they might have trouble expressing it. Often people know what they want but they're unsure how to get it. That's where you come in. By asking pertinent questions and paying attention to the answers, you can discover a lot about your customer. You can help guide them to getting what they want. That's the role you fill and that's how you keep customers coming back. article is superb :-) …Hi I am Aelissa and for my point of view If you have a genuine conversation with your customer, you will discover what they want. They don’t always know what they want. Or they might have trouble expressing it. Often people know what they want but they’re unsure how to get it. That’s where you come in.

By asking pertinent questions and paying attention to the answers, you can discover a lot about your customer. You can help guide them to getting what
they want. That’s the role you fill and that’s how you keep customers coming back.

]]> By: mildred k http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-35 mildred k Fri, 18 Apr 2008 04:43:10 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-35 Hi, I am mildred ..We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow. As you plan your execution phase, make sure you plan a follow-up contact. Follow-up by phone, email, letter, visit, whatever works. The more direct and personal the better but make it work for your customer and your company. This thrills customers because very few companies do it consistently. Hi,
I am mildred ..We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow.

As you plan your execution phase, make sure you plan a follow-up contact. Follow-up by phone, email, letter, visit, whatever works. The more direct and personal the better but make it work for your customer and your company. This thrills customers because very few companies do it consistently.

]]> By: karygrist http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-29 karygrist Tue, 01 Apr 2008 06:33:25 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-29 Everyone knows that customer service is vital, but lots of firms still address the task haphazardly.Customer service comes at that point when customers are highly engaged in the problems they have. "So it's always a difficult and important period for the company as business totally depends upon the customer satisfaction". Everyone knows that customer service is vital, but lots of firms still address the task haphazardly.Customer service comes at that point when customers are highly engaged in the problems they have.

“So it’s always a difficult and important period for the company as business totally depends upon the
customer satisfaction”.

]]> By: Ralphina Robinson http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-28 Ralphina Robinson Wed, 26 Mar 2008 11:28:07 +0000 http://customerservices.wordpress.com/2008/02/13/seven-steps-to-remarkable-customer-service/#comment-28 Superb article, Thank you for drawing attention to it. That single post is a pretty good start for a customer service as far as I’m concerned. If you are in the customer service business...is a big part of what you do. If you haven't run across please take five minutes to read it. It's one of the best service articles I've read. I especially like the bonus at the end...invest in passionate people. Superb article, Thank you for drawing attention to it. That single post is a pretty good start for a customer service as far as I’m concerned. If you are in the customer service business…is a big part of what you do. If you haven’t run across please take five minutes to read it. It’s one of the best service articles I’ve read. I especially like the bonus at the end…invest in passionate people.

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